Shipping and Return Policy
PROCESSING AND SHIPPING:
We ship via the UPS Ground and USPS Priority Mail. Please allow one to two weeks for us to process your order once payment has cleared.
Actually shipping time for UPS is 2-3 days.
CUSTOMER PICKUP:
You may pick up your order at my home in Grand Haven, Michigan. This option is available on Saturday and Sunday mornings only at pre-scheduled times. I am not available during the week for pickups due to work and a very busy schedule. Please remember that I am waiting for you to arrive. As a general rule, if you are more than 15 minutes late, I will go on with my day and assume you have canceled your appointment. Thank you for understanding that I am "moving and shaking" 24-7!
RETURN POLICY:
We will happily replace any defective products. A product will be considered defective if all burning instructions are followed (i.e. length of burn time, proper wick trimming, etc - see labels) and the product does not burn properly. It is the customer's responsibility to ensure that candles are burned all the way across each time they are used which can take six hours with our regular line of jars. If you require a shorter burn time, we recommend votives or tea lights. Candle toppers also help candles burn across faster.
We have only had one defective product in 3 years so we are confident that your candles will exceed your expectations!
Bliss Soybean Candles & Gifts will not accept returns for damages incurred during shipping. Products are packaged for normal UPS handling and are marked "Fragile" so the UPS will take extra care in processing. If you would like to purchase insurance, please let us know before paying and we will let you know the cost of insurance.
Bliss Soybean Candles & Gifts will not accept returns for summer heat damage as it is something we are unable to control. Please make sure you are available for delivery of your package or have the package delivered to an air conditioned location.
